TERMS AND CONDITIONS
Acceptance of Terms of Usage
Domain name www.gamenation.in (hereinafter referred to as “Website”) is owned by VSquare Enterprises with its registered office at 136/49, Saibaba Koil Street, Injambakkam, Chennai - 600115, Tamilnadu (hereinafter referred to as “GAMENATION”).
Your use of the Website and its services and tools are governed by the following terms and conditions as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, you shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, you shall be contracting with GAMENATION and these terms and conditions including the policies constitute your binding obligations, with GAMENATION.
GAMENATION reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.
You also agree that we may provide all communications (including marketing communication) to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website or by calling on your registered phone number. You may withdraw your consent to receive communications from us electronically by contacting customer care at firstname.lastname@example.org. However, if you withdraw your consent to receive our communications electronically, you might not get all the communications regarding your order and your account.
All the terms and conditions and/or any transactions occurring online at www.gamenation.in or by phone are subject to the laws of Chennai, India. GAMENATION is not responsible for the delay and/or damages resulting from Acts of God, Pandemics and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The Buyer’s order shall be deemed an acceptance of the Seller's terms. The Terms and conditions shall in all respects be governed by jurisdiction of the Courts of Chennai, India.
All orders are subject to acceptance by GAMENATION. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.
Refund Policy :
1. To return products that are damaged in transit or in case a wrong product is delivered, please contact customer support by email on email@example.com within 24 hours of delivery. Any return requests later than one working day of delivery will not be entertained.
2. A processing fee of 3% including taxes will be charged on cancellation of prepaid orders before dispatch. In case the
product cannot be dispatched due to a fault of GAMENATION (Eg. Out of Stock) , then this fee would not be charged.
3. Any request for cancellation of orders once dispatched shall not be entertained.
4. We are unable to refund digital download codes where regional compatibility is the issue in question.
5. A processing fee of 3% including taxes will be charged on cancellation of Digital Download orders before dispatch. In case the Code cannot be delivered due to a fault of GAMENATION (Eg. Out of Stock) , then this fee would not be charged.
6. We provide refund only in case of :
● Damaged or Faulty Product(s).
● Wrong Product(s) delivered which are not as per your order.
● Cancellation of order before dispatch.
● Cancellation of order due to stock unavailability.
7. Please allow up to two weeks for your refund to be processed.
8. Refund would be processed directly to the original mode of online payment.
Shipping Policy :
1. We offer Free Shipping on all orders regardless of Prepaid or COD orders.
2. All shipments will be packed safely and securely to prevent damage in transit.
3. Orders placed before 3:00 PM IST, on a business day will be shipped out the same day, orders placed after would be shipped the following day. We would always try to ship the product ASAP.
4. We ship our products through reputed Courier partners such as FedEx, BlueDart, Delhivery, Xpressbees which are the best in business and through DTDC or Speed Post for remote locations.
5. You can drop us a mail at firstname.lastname@example.org with your order details before your order is shipped in case you have any courier preference and we would be more than happy to comply.
6. Transit time is typically 1-2 business days for Metro cities / state capitals and 3-4 business days for other cities. It may take a little longer for very remote locations.
7. Shipment details and tracking link will be sent to your Email and also be updated in My Account once the product is shipped.
8. Pre-Order orders will be shipped on the release date of the game and the shipping details would be shared to you by Email.
9. We offer a free pickup facility through our courier partners for the games you wish to sell to us, however some pin-codes are not serviceable. In that case we offer an option for you to self ship to us through your preferred courier and we'll reimburse you Rs.100 to cover the shipping cost borne by you.
Trade in Policy For Sell Orders :
(Regarding Selling games at WWW.GAMENATION.IN for Cash)
1. You warrant and represent that you are the sole and rightful owner, or have the authority of the owner to sell the product(s).
2. You agree that all information you provide about the Item for sale as well as information you have or will provide about yourself is true, accurate, and complete.
3. You acknowledge and agree that GAMENATION may reject or limit the quantity of Items to be sold. You agree that all determinations of GAMENATION with respect to sale and cash value assigned to the Item after its inspection will be accepted as final and is not negotiable.
4. You agree that you are providing the Item to GAMENATION in working order, and you shall be solely responsible for the arrival condition of the Item at GAMENATION facilities. It is important that you carefully package the Item to ensure that the Item is delivered to GAMENATION without damage.
5. You agree to ship the Item to the address provided so that it arrives within 10 days of accepting the estimate. If the Item is not received within 15 days of the date on which the order was created to you, then GAMENATION has the right to revise or withdraw the estimate for the sale or the outstanding cash value of the Item.
6. GAMENATION will cover your cost in case of self shipment by offering additional Rs.100 in cash. Alternatively you can opt for our free pick-up service and have a hassle free sale from the comfort of your home (subject to availability).
7. You agree that GAMENATION will not be responsible under any circumstances for any loss or damage to the Item during transit where pickup was not arranged by GAMENATION.
8. Upon receipt and acceptance of the Item by GAMENATION, you hereby agree to transfer all right to and title in the Item to GAMENATION, in exchange for cash value offered to you.
9. You acknowledge and agree that the sell transaction is final and cannot be cancelled or rescinded by you after your Item is received by GAMENATION, unless GAMENATION contacts you to provide notification that your description of the Item was inconsistent with GAMENATION’s evaluation of your Item.
10. If GAMENATION provides notification that your description of the Item was inconsistent with GAMENATION’s evaluation of your Item, you will be provided with an updated quote of cash value. You may elect to either sell your Item in exchange for the updated cash value, or you may elect for the Item to be returned to you upon your payment of return shipping costs. In order to have the Item returned to you at your own expense, you must promptly respond to our email within 3 days of being contacted. If no response is received within this time period, we will presume that the updated cash value option is elected, and the Item will be processed using the updated value.
DIGITAL CODES :
1. Upon order confirmation, Digital code would be delivered to the registered Email of the user and also will be updated under the Buy Orders section in My Account.
2. It would take upto 2 hours for us to process your order and send the Digital code to your Registered mail ID.
3. Digital Download Codes are region locked & for use in specific regions only. No refunds would be provided in case you have mistakenly bought a code which is not applicable for the region of your account.
4. Digital code post delivery will not be applicable for return or refund under any circumstance.
5. In the highly unlikely event that your digital code is not working / not redeemable, we will contact the code provider on your behalf. The code provider will look into it and if they conclude that the code was invalid, we will issue a replacement code. This process would take upto a maximum of 30 working days. In any such cases, the decision of the code provider would be final.