1. To return products that are damaged in transit or in case a wrong product is delivered, please contact customer support by email on [email protected]
within 24 hours of delivery. Any return requests later than one working day of delivery will not be entertained. All our Pre-owned discs carry our logo stamp to facilitate easy returns in case of any issue and to avoid fraudulent claims, no returns shall be entertained if the stamp is tampered with. Only the discs containing our logo stamp will be eligible for return/replacement under any circumstances. Pre-owned games with box damage in transit will not be eligible for refund or replacement, however they can sold be sold to us without any deduction provided the same was informed to us on receiving the shipment. In any case, brand new products will not be eligible for return if the manufacturer packaging has been opened.
2. A processing fee of 3% including taxes will be charged on cancellation of prepaid orders before dispatch. In case the product cannot be dispatched due to a fault of GAMENATION (Eg. Out of Stock) , then this fee would not be charged.
3. Any request for cancellation of orders once dispatched shall not be entertained.
4. We provide refund only in case of :
● Faulty Product(s).
● Wrong Product(s) delivered which are not as per your order.
● Cancellation of order before dispatch.
● Cancellation of order due to stock unavailability.
5. Please allow up to two weeks for your refund to be processed.
6. Refund would be processed directly to the original mode of online payment.