` FAQs - Buying from Gamenation | Gamenation

FAQs

Buying from Gamenation


New games are manufacturer sealed products. The details regarding DLC if any will be mentioned in product page description.

Pre-owned games are used and sold to us by customers which undergoes a testing procedure before being sold by us on our website.
Pre-owned games come in perfect working condition with minimal scratches. The original box and art cover are included unless specified in the description. They are original games that are used and sold to us by customers.
We offer a 7-day Return policy for our Pre-owned games in case of any issue with the game.
The DLC code will not be included since it is a Pre-owned game and DLC codes are one time redeemable only.
Yes, please visit the product page or the Sell page to check the values and place a sell order. We also accept games which aren’t purchased from us.
A brand new product comes in manufacturer sealed packaging.

A Pre-owned product is previously used and sold to us, we test the functionalities thoroughly before selling them through our website. We also provide a 1-month warranty from the date of delivery.
Brand new products are generally covered under manufacturer warranty, details regarding the warranty will be mentioned in the description section on the product page.

Pre-owned products are covered under a 1 month (30 days) warranty from the date of delivery.
A Pre-owned controller or any other accessories purchased from us will be in perfect working condition with normal usage marks.
Yes, we only deal in authentic products be it Brand new or Pre-owned. We also don’t accept non-authentic products when sold to us through sell orders.
We will not be able to provide an estimated age of a Pre-owned product sold by us since it is sold to us by customers and we list it for sale on our website after thorough testing of all functionalities. A Pre-owned product is expected to have normal scratches and usage marks.
A Pre-owned console will be in perfect working condition with normal usage marks. It comes with all accessories or with contents as specified in the product page description.
Brand new consoles are generally covered under manufacturer warranty, details regarding the warranty will be mentioned in the description section on the product page.

Pre-owned consoles are covered under a 1 month (30 days) warranty from the date of delivery.
We will not be able to provide an estimated age of a Pre-owned console sold by us since it is sold to us by customers and we list it for sale on our website after thorough testing of all functionalities. A Pre-owned Console is expected to have normal scratches and usage marks.
A Pre-owned console will always come with the latest firmware version installed on it. We factory reset and download the latest updates before listing them for sale on our website.
A Brand new console comes with manufacturer sealed packaging and the list of accessories included officially by the manufacturer.

A Pre-owned console comes with the list of accessories mentioned in the description section on the product page. It generally includes one controller along with the necessary cables.
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